Propane is a safe and efficient fuel when used properly. However, if not used properly, it can be dangerous. The following is a list of questions that you should ask your propane company to ensure they are keeping your home and family safe. If your company cannot answer “Yes” to these important questions, chances are they are cutting corners and putting you and your family at risk.

 

  • 1. Is your company a member of the Michigan Propane Gas Association (MPGA) and National Propane Gas Association (NPGA)? The associations provide vital safety updates to its members and also keep the propane companies up to date on the newest technologies and procedures.

 

  • 2. Does your company participate in the NPGA Certified Employee Training Program (CETP)? The CETP is a program that ensures a company’s technicians are properly trained and up to date on the latest safety and technical procedures.

 

  • 3. Does your company participate in the GAS Check™ program? The Gas Check program is a method of checking your system for leaks and verifying all of your gas appliances are operating properly. The leak test includes a pressure test of your entire system to verify leaks are not present. You also receive valuable training on how to detect gas leaks and what to do in case of an emergency.

 

  • 4. Does your company have experience in servicing gas appliances and indoor gas lines? Many gas companies’ services end where the gas line hooks to your house. In those cases, you will have to pay two separate companies to diagnose a single problem. A company that is licensed to repair your appliances and work on your indoor gas lines will provide better service.

 

  • 5. Does your company provide copies of meter-stamped delivery tickets and receipts for payment? State law requires that a delivery ticket that is stamped by a calibrated meter be supplied to customers after delivery of their fuel. In addition, receipts for payment should always be provided.

 

  • 6. Is your company licensed and insured? Working with a company that is licensed and insured protects you.

 

  • 7. Is your company a BBB (or Better Business Bureau) Accredited Business? The BBB process complaints from consumers and develops business reviews on companies for use by consumers.

 

  • 8. Does your company have contact information on the propane tank in case of emergency? It is vital that emergency personnel can easily contact your propane company in case of emergency. Your company’s contact information should be prominently displayed on their tank.

 

  • 9. Does your company provide 24hr 7day a week emergency service? If you have a gas leak or another emergency, your company should be prepared to respond in a timely manner.

 

  • 10. When you call during business hours do you talk to an answering machine or a real person? Nothing is more frustrating than calling a business only to have to leave a message during normal business hours.